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FAQ

Alles, was du wissen musst, erfährst du hier!

  • JEWELLERY
    What is the best way to care for my jewellery? In order to answer this question in detail for you, we have created a care guide that explains the do's and don'ts. Click here and learn how to create the perfect home with OOD accessories. How do I determine my ring size? Variant 1:Do you already have a ring that fits you perfectly? Then take a tape measure or, even better, a ruler and determine the diameter of your ring. Here is an overview of the most common sizes:15.9 mm - size 50 17.2mm - size. 54 18.5mm - size. 5816.2 mm - size 51 17.5mm - size. 55 18.8mm - size. 5916.6 mm - size 52 17.8mm - size. 56 19.1 mm - size. 6016.9 mm - size 53 18.1mm - size. 57 Variant 2: Use a tape measure (or string) and wrap it around the desired finger. Determine the circumference of your knuckles.The measured value corresponds to the sizes listed above (e.g.: 5.6cm = size 56)
  • SHIPPING
    How long will it take to receive my shipment? We usually ship within 3 days of receipt of order at the latest.The shipping time via DHL within Germany is approx. 2-3 days. So you should have your order in your hands within 7 days at the latest. If you order within Austria, the processing and shipping time can be between 10-15 days due to the longer transport route and possible border processes. If the processing time is longer, we will inform you immediately by email. Can I track my order? Yes, after we have shipped your order, you will receive a tracking link via email, which you can use to check the status at any time.
  • RETURN
    Can I return my order? Yes, you have the right to return your order within 14 days. It is necessary that you inform yourself about our Revocation guidelines and follow them. Click here to learn more.

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